Fertile Minds Psychology is dedicated to providing high-quality clinical services. This policy outlines our ongoing obligations regarding the management of your personal information.

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information. You can obtain a copy of the APPs from the Office of the Australian Information Commissioner.

Personal Information refers to any information or opinion that identifies an individual, such as names, postal addresses, email addresses, and phone numbers. We collect this information through various means, including correspondence, telephone, facsimile, email, our website (www.fertilemindspsychology.com.au), and third parties.

We do not guarantee the accuracy of website links or the policies of authorized third parties.

We collect your personal information primarily to provide our services and for marketing purposes. We may also use your information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure.

You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect personal information, we will explain why we are collecting it and how we plan to use it, where appropriate and possible.

Sensitive Information includes details about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, or health information. We will use sensitive information only for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or as required or authorized by law.

Third Parties: Where reasonable and practicable, we will collect your personal information directly from you. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information: Your personal information may be disclosed in several circumstances, including:

• To third parties (such as your medical provider) with your consent.

• As required or authorized by law.

Security of Personal Information: We store your personal information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is stored in client files, which must be securely stored for a minimum of seven years.

Access to Your Personal Information: You may access and update the personal information we hold about you, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. We will not charge a fee for your access request but may charge an administrative fee for providing a copy of your information. To protect your personal information, we may require identification before releasing the requested information.

Policy Updates: This policy may change from time to time and is available on our website.

Questions or Concerns: If you have any queries or concerns about our privacy policy, please contact us at:

Fertile Minds Psychology
Address: PO Box 6044, West Gosford NSW 2250
Email: support@fertilemindspsychology.com.au
Phone: 0481 861 408